Call HEAP toll-free at (800) 282-0880 during regular business hours (7:00 a.m. to 5:00 p.m.) Monday through Friday.
For the hearing-impaired with a telecommunication device for the deaf (TTD), call toll-free number (800) 686-1557 or in Franklin County, call (614) 752-8808.
A special component of HEAP is the Winter Crisis Program (WCP) and Summer Crisis Program (SCP). The administered by the local delegate agencies, in most cases local Community Action Agencies, the programs assist low-income Ohioans secure heating or cooling assistance during the critical winter and summer months.
Last year, there were more than 175,000 households served by the Emergency Winter Crisis Program. The Program provides assistance once per heating season to eligible households that are disconnected, threatened with disconnection, or have less than a 10-day supply or less than 25 percent supply of bulk fuel in their tank. Those households, serviced by a PUCO-regulated utility, must sign up for the Percentage of Income Payment Plan Plus (PIPP Plus) or another payment plan in order to receive emergency benefits. Bulk fuel users must certify in writing that they have less than a 10-day supply or less than 25 percent supply of bulk fuel in order to be eligible. The Winter Crisis Program can also help pay for heating system repairs in certain cases.
Households with a gross income at or below 200 percent of the federal poverty guidelines are eligible for the Winter Crisis Program. A household with a total income during the past three months that is equal to or less than the following maximums may be eligible:
|Size of Household||Past Three Months Income|
|1||up to $5,585|
Households with more than eight members should add $1,980 per member to the quarterly income.
Households may qualify for benefits using the 12 month income test, if the past three months income is above the maximum.
P.O. Box 1240
Columbus, Ohio 43216
Applications must be completed at the local HEAP delegate agencies and will be accepted from November 1 through March 31. It is important that you call for an appointment. Income documentation must be presented at the time of application for all household members, except wage or salary income earned by dependent minors under 18 years old.