Call HEAP toll-free at (800) 282-0880 during regular business hours (7:00 a.m. to 5:00 p.m.) Monday through Friday.
For the hearing-impaired with a telecommunication device for the deaf (TTD), call toll-free number (800) 686-1557 or in Franklin County, call (614) 752-8808.
The Winter Crisis (WCP) and Summer Crisis Programs (SCP) are emergency components of HEAP. Administered by the local delegate agencies, in most cases local Community Action Agencies, the programs assist low-income Ohioans to secure heating or cooling assistance during the critical winter and summer months.
The Summer Crisis Program helps qualified households pay for summer cooling. Summer Crisis applies to electric utilities only and is available from July 1 through August 31.
Households must have a gross annual income at or below 175 percent of federal poverty guidelines and meet one of the following criteria:
For customers of investor-owned utilities regulated by the Public Utilities Commission of Ohio, the program provides one-time benefit up to $175. For customers of municipal utilities or rural electric cooperatives, the maximum one-time benefit goes up to $250. Dollars will be used in the manner most beneficial to the individual customer and may include some combination of electric bill payment assistance, provision of an air conditioner, or provision of up to two fans. Please note that air conditioners and fans may only be provided to customers once every three years.
Customers enrolled in PIPP Plus who are current on their payments are not eligible to receive bill payment assistance, as that would jeopardize their eligibility to receive the arrearage credits that PIPP Plus customers earn by paying their monthly PIPP Plus installments on time and in full. PIPP Plus customers enrolling in PIPP Plus for the first time are eligible for bill payment assistance. PIPP Plus customers may receive a fan or air conditioner if the household has not received a fan or air conditioner in 2010, 2011 or 2012.